Terms & Conditions for Longevity Community®

Effective Date: April 18th, 2025

Welcome to Longevity Community® (the “Site” or “Platform”), a biohacking blog portal with community features, email newsletters, and an integrated online shop. These Terms & Conditions (“Terms”) govern your use of the Platform and any accounts, purchases, or services associated with it. By accessing the Site, creating an account, subscribing to our newsletter, or making a purchase, you agree to abide by these Terms. If you do not agree with these Terms or do not meet the eligibility requirements (such as age), you must not use the Platform.

Operator Information: Longevity Community® is located in European Union. You can contact us at supportlongevitycommunity.org. We adhere to all applicable laws, including European Union regulations, in offering our services.

1. Intended Audience & Age Requirement

Longevity Community® is intended for an adult audience interested in health and biohacking. You must be 18 years or older (or the age of legal majority in your jurisdiction) to create an account, use interactive features, subscribe to newsletters, or make purchases. If you are under the age of 18, you may use the Site only with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal data from children under the age of 16 in the EU, and any accounts or subscriptions found to be operated by minors without appropriate consent will be terminated. By using this Site, you represent and warrant that you meet the applicable age requirements and that all information you submit is truthful and accurate.

2. Medical Disclaimer

All content on Longevity Community® (including blog posts, community forums, and any communications) is provided for informational and educational purposes only. Nothing on this Platform constitutes medical advice, diagnosis, or treatment recommendations. We are not medical professionals, and the information provided has not necessarily been evaluated by medical regulators. Always consult a qualified healthcare provider before trying any biohacking practices, supplements, or health interventions discussed on our Site. You agree that you use the information and products on this Platform at your own risk. Neither Longevity Community® nor its contributors assume any liability for any health issues or injuries that may result from applying information obtained from the Site. In case of medical emergencies or adverse reactions, seek immediate professional medical help. This disclaimer supplements any product-specific warnings or instructions.

3. Intellectual Property Rights

All content on Longevity Community®, including but not limited to articles, blog posts, graphics, logos, trademarks (such as Longevity Community®), and the compilation of information, is the intellectual property of Longevity Community or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the content for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Site without our prior written permission.

User-generated content (for example, posts or comments you contribute) remains your intellectual property, but by submitting such content on our Platform, you grant Longevity Community® a worldwide, royalty-free, perpetual license to use, display, reproduce, distribute, and adapt your content in connection with operating and promoting the Platform. You represent that you have all necessary rights to any content you post and that such content does not infringe the rights of any third party.

If you believe that any content on our Site infringes your copyright or other intellectual property rights, please notify us at [Contact Email] with details, and we will respond in accordance with applicable EU intellectual property laws (including prompt removal or blocking of infringing material, after verification). We respect copyright laws such as the EU Copyright Directive and Digital Millennium Copyright Act equivalents and expect users to do the same. Repeat infringement by a user may result in termination of that user’s account.

4. Site Usage Rules

By using Longevity Community®, you agree to use the Platform lawfully and responsibly. The following usage rules apply to all users:

Accurate Information: Provide truthful, accurate, and complete information when creating an account or placing an order. Do not impersonate any person or entity or misrepresent your affiliation.

One Account: Maintain only one account per individual; do not create multiple accounts to evade restrictions or bans. Keep your login credentials confidential and secure. You are responsible for all activities that occur under your account. Notify us immediately at supportongevitycommunity.org of any unauthorized use or security breach of your account.

No Illegal Use: Do not use the Site for any unlawful purpose or to promote illegal activities. This includes not violating any local, national, or international laws or regulations while using our Platform.

No Disruption or Hacking: Do not attempt to interfere with the proper functioning of the Site. This means no hacking, scanning, or testing the vulnerability of our systems, no introduction of malicious code (viruses, worms, etc.), and no actions that impose an unreasonable load on our infrastructure (such as denial-of-service attacks).

No Data Mining: You agree not to use any automated means (robots, scrapers, etc.) to extract or harvest data from the Site without our express permission. Our Site and content are for interactive human use, and any automated scraping or indexing that has not been authorized is prohibited.

Respect Our Rights: Do not remove, obscure, or alter any copyright notices, trademarks, or other proprietary rights notices from content on the Site. Do not use our logos or branding without permission.

Compliance: Follow all other guidelines or rules posted on the Site (for example, community guidelines for forums, or specific rules for promotions or contests, if any). These are incorporated by reference into these Terms.

Violation of any usage rule may result in immediate suspension or termination of your account and access to the Site, as well as potential legal action if warranted.

5. Community Conduct & User-Generated Content

Longevity Community® may offer interactive areas such as forums, comment sections, or other community features where users can post content, share experiences, or communicate with each other. We welcome open discussion and knowledge-sharing but require that all users adhere to standards of respectful and lawful conduct. By contributing content or interacting on the Platform, you agree to the following:

Respectful Interaction: Treat all community members with respect. Do not post or transmit any content that is harassing, bullying, threatening, hateful, abusive, or that encourages violence or self-harm. Discrimination or hate speech based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other characteristic is strictly prohibited.

No Inappropriate Content: Do not post content that is obscene, pornographic, or otherwise objectionable. Content containing gratuitous violence or graphic descriptions is not allowed.

No Illegal or Harmful Content: User content must not violate any law or encourage others to do so. This includes avoiding content that infringes intellectual property rights, discloses personal data of others without consent, or includes malicious code. Do not post medical advice if you are not qualified, and do not encourage unsafe or illegal biohacking practices.

Quality and Relevance: Ensure your contributions are relevant to the topic of biohacking, longevity, health, or the particular discussion. Do not spam or post repetitive, off-topic messages, advertisements, or solicitations. Commercial advertising or promotion of products/services (other than within designated areas or with prior approval) is not allowed.

User Responsibility: You are solely responsible for any content you post. This means you must ensure you have the rights to share any content (text, images, etc.) and that it does not violate the rights of any third party or any laws. You agree to indemnify us for any claims resulting from your user-generated content (see Indemnification section below). We do not pre-approve user posts, and the views expressed by community members are their own and do not necessarily reflect our views.

Moderation: We reserve the right (but do not assume the obligation) to monitor, edit, or remove any user content at our discretion. We may remove content that violates these Terms or that we find inappropriate for any reason. We may also suspend or terminate a user’s community privileges or account for serious or repeated violations. We are not liable for any failure or delay in removing harmful content, but we will make good-faith efforts to enforce these guidelines.

Reporting Issues: If you encounter content or interactions that violate these Terms or make you uncomfortable, please report them to us at supportongevitycommunity.com. We will review reports confidentially and take appropriate action.

By maintaining a presence on our Platform, you help create a safe and constructive community. We appreciate your cooperation in upholding these standards.

6. Legal Boundaries of Biohacking

Biohacking often involves self-experimentation and areas of health and science that may not be fully regulated. While Longevity Community® encourages innovation and personal growth, it’s crucial to recognize the legal and ethical boundaries of biohacking:

Compliance with Laws: You must ensure that any biohacking experiments or activities you undertake (or discuss on our Platform) comply with all applicable laws and regulations in your jurisdiction. Some biohacking practices (such as DIY genetic modification, use of certain substances, or medical device alterations) may be restricted or illegal in some countries. It is your responsibility to know and follow the laws that apply to you. Longevity Community® does not encourage or endorse illegal activities.

Ethical Considerations: Biohacking can raise ethical issues. We urge you to consider the ethical implications and safety of any experiments. Do not engage in practices that could cause serious harm to yourself or others. Content that promotes dangerous or grossly unethical experiments will be removed.

No Medical Practice: Performing medical procedures or modifications on yourself or others without proper licensing can be illegal and dangerous. Our Platform’s discussions about therapies or enhancements are purely informational. Any real-world application must be done in compliance with medical regulations.

Regulatory Gray Areas: Some biohacking supplements or devices may not be approved by regulatory bodies (like the EMA or FDA). When discussing or selling such items, we will clearly indicate that they are not medically approved. Users should approach unregulated interventions with caution and at their own risk.

User Liability: Longevity Community® is not liable for actions users take based on biohacking information obtained from the Site. You assume full responsibility for any outcomes of your biohacking activities. We strongly recommend consulting professionals and reviewing relevant regulations before attempting any new biohacking experiment.

This section is meant to foster awareness that while pushing the boundaries of personal health can be exciting, it must be done within legal and safe limits. Always prioritize safety and legality in your biohacking journey.

7. Third-Party Links and Resources

Our Platform may contain links to third-party websites, products, or resources for your convenience or additional reference. For example, blog posts might cite scientific articles, or product pages might link to manufacturers. These third-party links are provided as a reference only, and Longevity Community® does not endorse or control the content, products, services, or practices of any third-party websites.

When you click on an external link and leave our Site, you should understand that:

No Control: We have no control over the content or policies of third-party sites. We cannot guarantee that their information is accurate, lawful, or up-to-date.

No Liability: We are not responsible for any losses or damages that may arise from your use of third-party websites or resources. This includes any harm caused by downloads or purchases you make on third-party sites.

Terms and Privacy: Third-party sites have their own terms of service and privacy policies. It is your responsibility to review those policies before interacting with those sites. If you navigate to a linked site, their rules and policies will apply to you, not ours.

Affiliate Links: If our Site ever includes affiliate or sponsored links (where we might receive a commission if you purchase through the link), we will disclose this in accordance with applicable advertising disclosure laws. However, even for such links, we do not guarantee the product or assume liability for it – your relationship is with the third-party seller.

We strive to link only to reputable and relevant sources, but you should exercise caution and judgment when visiting any external site. Please notify us if you find any third-party links on our Platform that are broken or lead to inappropriate content.

8. User Accounts & Security

To access certain features of Longevity Community® (such as community forums, purchasing from our shop, or receiving newsletters), you may need to create a personal user account. The following terms apply to accounts:

Account Creation: When creating an account, you must provide a valid email address and accurate information. You may also be required to choose a username. Usernames must comply with our Community Conduct rules (e.g., no offensive terms, no impersonation of others). We reserve the right to reject or require changes to usernames that violate these standards.

Account Security: You are responsible for maintaining the confidentiality of your account login credentials (username and password). Do not share your password with others. If you suspect any unauthorized access to your account or notice suspicious activity, you must promptly notify us at [Contact Email]. We may ask you to change your password or provide additional verification for security purposes.

Account Usage: All activities performed under your account are deemed to be done by you. You agree not to allow anyone else to use your account. If you choose to share your account credentials contrary to these Terms, you assume all responsibility for others’ actions on your account.

Profile Information: You may have a profile where you can share information about yourself. Do not include personal data in your public profile that you are not comfortable being public. We handle personal data according to our Privacy Policy (see Data Protection & Privacy section below).

Multiple Accounts: You agree not to create multiple accounts for malicious purposes (such as evading a ban or manipulating discussions). We reserve the right to terminate any duplicate or suspect accounts.

Account Termination: You can terminate your account at any time by contacting us or using the account deletion feature if available. We reserve the right to suspend or terminate your account (with or without notice) if you violate these Terms or if we discontinue the Platform. If your account is terminated by us due to a violation, you may be barred from re-registering without our permission.

Data on Termination: If an account is terminated, certain content you have posted (such as forum contributions) may remain visible to maintain the integrity of discussions, but attribution to your profile might be removed or anonymized as appropriate. We will handle personal data from a deleted account in accordance with GDPR – typically by deleting or anonymizing personal information, unless we are required to retain it for legal reasons.

Your account is your gateway to participating in the Longevity Community®. Please guard it carefully and use it in accordance with these Terms to ensure a safe experience for everyone.

9. Data Protection & Privacy (GDPR Compliance)

Your privacy is extremely important to us. We collect and process personal data in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our Platform or providing your personal data, you acknowledge that we will handle your information as described in these Terms and in our detailed Privacy Policy (which we incorporate by reference). Key points include:

Data Collection: We collect personal information that you provide to us or that is necessary for use of the Site. This includes data you submit when creating an account (such as your name, email, and password), information needed to process orders in our shop (billing name, address, payment details), and any information you provide when subscribing to newsletters or filling contact forms. We may also collect data about your usage of the Site (e.g., IP address, device information, browsing actions) through cookies or similar technologies (see Cookies & Tracking below). We do not collect sensitive personal data (such as health information) unless you voluntarily provide it (for example, if you discuss personal health in the forums), and we urge you to exercise caution in sharing such information publicly.

Purpose and Legal Bases: We process personal data only for specific and legitimate purposes. The primary purposes include:

Providing and personalizing the Site’s services (e.g., maintaining your account, displaying your profile and content, processing your shop orders, delivering digital content). This is generally based on contract necessity, meaning we need the data to fulfill our agreement with you (e.g., to deliver the product you purchased or the service you signed up for).

Sending email newsletters or marketing communications with your consent. Under GDPR, we require a clear opt-in from you before sending promotional emails. (For example, you must tick a checkbox or sign up via a form to receive our newsletter; we will not automatically subscribe you without your explicit consent.) You can withdraw consent at any time.

Customer service and support: If you contact us with questions or for support, we will use your info to respond (based on our legitimate interest in assisting you or on contract necessity to help fulfill your requests).

Legal compliance and legitimate interests: We may process data as required by law (e.g. financial records for tax) or for legitimate interests such as ensuring IT security, preventing fraud, or improving our services. Whenever we rely on legitimate interests, we will ensure they do not override your data protection rights.

Email Marketing Consent: We follow strict opt-in practices for email marketing. This means we will only send you newsletters or promotional emails if you have given explicit consent by subscribing. Our consent requests are designed to be freely given, specific, informed, and unambiguous in line with GDPR standards. You will not be forced or tricked into consenting, and refusing consent will not affect your ability to use our core services. Every marketing email will contain an unsubscribe link, allowing you to opt out easily at any time. You may also withdraw consent by adjusting your account preferences or contacting us, and we will promptly remove you from marketing lists. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Cookies & Tracking: Our Site uses cookies and similar tracking technologies to enhance user experience and analyze usage. We distinguish between strictly necessary cookies (needed for the Site to function, such as keeping you logged in or remembering your cart) and non-essential cookies (like analytics or advertising cookies). In accordance with EU ePrivacy rules and GDPR, we obtain your consent for any non-essential cookies. When you first visit, you will see a cookie banner or preference center where you can choose which cookies to accept. You can change your cookie preferences at any time via our Site or your browser settings. For more details, refer to our Cookie Policy (if available) or Privacy Policy section on cookies. By using the Site with cookies enabled in your browser, you acknowledge our use of cookies as described.

Data Sharing: We treat your personal data with care and confidentiality. We do not sell your personal data to third parties. We may share your data with third-party service providers strictly for the purposes of operating our Platform and providing services to you. For example:

We use email service providers to send out newsletters (they will process your email address for delivering our communications).

We use payment processors (such as credit card companies or PayPal/Stripe) to handle payment transactions; your payment details go directly to them and are subject to their secure processing, and we typically receive only confirmation of payment, not your full card information.

We use website hosting and analytics services that may process data on our behalf (e.g., IP addresses, usage data) to help run the Site.

If we ship physical products, we share your address with shipping companies to deliver your orders.
In all cases, these third parties act as data processors or joint controllers under GDPR, and we have agreements in place to ensure they also protect your data and use it only for the intended purpose. Some of these providers may be outside the European Economic Area; if so, we ensure lawful data transfer mechanisms are in place (such as EU Commission Standard Contractual Clauses or transfers to countries with adequacy decisions) to protect your information.

Data Security: We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction, in accordance with GDPR Article 32. These measures include encryption of data transmissions (HTTPS), encryption of sensitive stored information where applicable, access controls to personal data (so only personnel who need to process your data have access), and regular security assessments. We also maintain up-to-date systems and practices to protect against malware and hacking. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security. You also play a role in security – please use a strong password for your account and do not share it. If we become aware of a data breach that affects your personal data, we will notify you and regulators as required by GDPR.

Data Retention: We keep personal data only as long as necessary for the purposes for which it was collected, or as required by law. For example, we may retain account information while your account is active and for a reasonable period if you delete your account (in case you return or for record-keeping), unless you request immediate deletion. We retain transaction records as needed for accounting/tax purposes as mandated by law. When data is no longer needed, we will securely erase or anonymize it.

Your Rights: Under GDPR, you have numerous rights regarding your personal data. These include the right to access your data (to receive a copy of the data we hold about you), the right to rectification (to correct inaccurate or incomplete data), the right to erasure (to have your data deleted, a.k.a. “right to be forgotten”, subject to certain exceptions like ongoing contractual obligations or legal requirements), the right to restrict processing, the right to data portability (to receive your data in a commonly used format), and the right to object to certain processing (such as processing for direct marketing or based on our legitimate interests). You also have the right to withdraw consent at any time when we process your data based on consent (for example, opting out of newsletters as described above). To exercise any of these rights, please contact us at [Contact Email]. We will respond as soon as possible, and within the legally required time frames, to honor your requests. Additionally, you have the right to lodge a complaint with a supervisory data protection authority in the EU (for example, the Information Commissioner’s Office in the UK, or the Information Commissioner in Slovenia, depending on your residence) if you believe your rights have been violated. We would, however, appreciate the chance to address your concerns directly before you do so and will work in good faith to resolve any issues.

Privacy Policy: These Terms provide a summary of our data practices, but our full Privacy Policy contains more detailed information (including specifics on cookies, third-party tools, and any country-specific provisions). Our Privacy Policy is available at [link or location of Privacy Policy]. By agreeing to these Terms, you also agree to the terms of our Privacy Policy. If there is any conflict between these Terms and the Privacy Policy regarding data protection, the Privacy Policy will prevail for privacy-related matters.

We are committed to protecting your privacy and using your data lawfully. If you have any questions or concerns about your personal data or how we handle privacy, please do not hesitate to contact our data protection officer or representative at [Contact Email].

10. Orders, Pricing & Payment Terms (Online Store)

When you purchase products or services through the Longevity Community® Store/Shop, the following terms apply to your orders and payments:

Product Information: We strive to display accurate descriptions, images, and prices for all products or services in our shop. However, minor errors or inaccuracies may occur. In the event of a mistake (e.g., a pricing error or incorrect product details), we reserve the right to correct it and, if necessary, cancel any affected orders before dispatch (with a full refund of any amount you have paid). We will contact you if your order is affected by a notable error.

Offer and Acceptance: By placing an order on our store, you are making an offer to purchase the selected product(s) under these Terms. The contract of sale is concluded only when we expressly accept your order, typically by sending an order confirmation email or shipping the product. The order confirmation will be sent to the email address associated with your account or provided during checkout. If for any reason we do not accept your order (for example, due to stock unavailability, suspicion of fraud, or identified errors), we will inform you and refund any payment received.

Pricing and Currency: All prices on the Site are shown in [Euro (€)] unless stated otherwise. Prices include any applicable VAT/sales tax (if we are required to charge it), unless the listing specifies otherwise. Shipping fees, and any other charges (e.g., handling or special packaging fees), will be indicated at checkout before you finalize your order. If you are outside of our country (Slovenia) and order physical goods, you are responsible for any customs duties or import taxes that may apply upon delivery (we do not pre-collect these).

Payment Methods: We accept various payment methods for your convenience, such as credit/debit cards, PayPal, or other third-party payment providers as listed on our checkout page. Payments are processed via secure third-party payment gateways. Security of Payments: Our payment processing partners comply with PCI-DSS or equivalent security standards to protect your payment data. We do not store your full credit card details on our servers; they are transmitted directly to the payment processor over encrypted connections. By providing payment information, you represent that you are authorized to use the payment method and that you authorize us (and our payment processor) to charge the full amount of your order (including any applicable taxes and shipping).

Billing and Accuracy: You agree to provide current, complete, and accurate purchase and account information for all orders. This includes ensuring the payment details, billing address, and shipping address are correct. We are not responsible for delays or non-delivery resulting from incorrect information you provide. If your payment is declined or issues arise, we may contact you to resolve, but ultimately it is your responsibility to ensure payment is completed.

Electronic Invoicing: You consent to receive invoices, receipts, and other order-related communications from us electronically (via email or via your account dashboard, if available).

Order Cancellation by You: If you wish to cancel an order you have placed, please contact us immediately. We will do our best to accommodate cancellations if the order has not yet been processed or shipped. If the order has already been shipped or fulfilled, you may need to initiate a return under the withdrawal rights or return policy (see Right of Withdrawal & Returns section below).

Order Cancellation or Modification by Us: We reserve the right to decline, cancel, or limit any order at our discretion. Possible reasons include, but are not limited to: suspected fraud or unauthorized transactions; errors in pricing or product details; stock limitations; or if we identify you have violated these Terms. If we cancel your order, we will notify you via email and will refund any amount charged. We also reserve the right to limit the quantities of any products we offer. If an item you ordered is out of stock or discontinued, we may cancel that item (with a refund) and fulfill the rest of the order, or offer you an alternative if one is available.

Promotions & Coupons: Any special promotions, discounts, or coupon codes are subject to their own terms. Generally, promotions cannot be combined unless explicitly stated. If we suspect misuse of promotions (such as using multiple accounts to claim a promotion multiple times), we may cancel the orders or adjust the amount charged.

Subscriptions: (This clause applies only if our shop offers subscription services or recurring billing.) If you enroll in a subscription service (e.g., monthly delivery of a product or premium membership), you authorize us to charge your saved payment method at the interval specified (e.g., monthly or annually) until you cancel. Subscription prices may be subject to change, but we will notify you in advance and give you the opportunity to cancel if you do not agree to the new price. You may cancel a subscription at any time via your account settings or by contacting us, with cancellation effective from the next billing cycle (subject to any minimum commitment period that was disclosed).

We aim for a smooth and trustworthy e-commerce experience. If you encounter any issues with ordering or payment, please contact our support at support@longevitycommunity.org – we will work to resolve the issue as quickly as possible.

11. Shipping, Delivery & Digital Access

This section outlines how we handle the delivery of physical goods and provision of digital content or services purchased through our Platform:

Shipping of Physical Goods: If you purchase physical products, we will ship them to the delivery address you provide. We currently ship to Europe. Shipping options (standard, express, etc.) will be presented at checkout with estimated delivery times. Please note that any delivery dates provided are estimates, not guaranteed deadlines. While we strive to meet these estimates, actual delivery time may vary due to carrier delays, customs processing, or other factors beyond our control. We are not liable for delays, but if you have not received your order within a reasonable time beyond the estimate, contact us so we can assist in tracking or reshipping if necessary.

Transfer of Risk & Title: For consumer customers in the EU, the risk of loss or damage to goods passes to you only when you or a person indicated by you (other than the carrier) has acquired physical possession of the goods, in accordance with EU consumer law. This means if an item is lost or damaged in transit, it is our responsibility to replace or refund, unless you had arranged your own carrier. Title (ownership) of the goods transfers to you upon full payment and delivery.

Delivery Issues: You must provide a valid and complete shipping address. We are not responsible for orders that cannot be delivered due to incomplete or incorrect addresses. If a package is returned to us due to address issues or because it was unclaimed, we will contact you for clarification. Additional re-shipping charges may apply for resending packages in such cases. Upon delivery, please inspect the goods. If you notice any damage or discrepancy, inform us within 7 days so we can address it (for example, by arranging a return or replacement as appropriate).

International Shipments: If you order from outside of [home country/EU], be aware that your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These fees are not included in our prices or shipping charges, and we have no control over them. You are responsible for paying any such fees. Customs may also delay delivery beyond our estimates. Ensure the items you order are permitted for import into your country; we are not responsible for items seized or refused by customs.

Digital Content and Services: If your purchase involves digital content (such as an e-book, online course, downloadable file) or a digital service (like premium access on the site), we will make it available to you either via a download link, email delivery, or account-based access. Unless otherwise noted, digital content is typically delivered immediately or within a short time after purchase (e.g., via an emailed link or an unlock in your account). If you encounter any issues accessing digital content (e.g., download link not working), please contact us for support. Digital content is usually provided in common formats (PDF, MP3, etc. as applicable) and may have its own usage terms (like license or DRM restrictions which will be communicated).

Service Start Date: For any services you purchase (for example, a paid community membership or consulting session if offered), we will provide details on when and how the service will be delivered or can be scheduled. If you purchase a service that is to begin immediately (before the usual 14-day withdrawal period expires), we will seek your express request or consent for immediate performance (see Right of Withdrawal below), otherwise the service will begin after the withdrawal period unless you waive it.

Partial Fulfillment: In some cases, we may deliver an order in multiple parts (for example, if certain items are back-ordered or if digital and physical goods are combined). We will inform you if this is the case. For multiple deliveries, the withdrawal period for each item may be calculated from the date of the last item delivered (see the next section for details on the right of withdrawal).

Our goal is to ensure you receive your purchased goods or content in a timely and reliable manner. Please keep your contact and address information up to date in your account to avoid any mishaps in delivery.

12. Right of Withdrawal (EU Consumers) & Returns

If you are a consumer residing in the European Union (or another jurisdiction with similar consumer protection laws), you generally have the legal right to withdraw from (cancel) your purchase of goods or services made on our Site, without giving any reason, within a specified time frame. This is often referred to as the “cooling-off period.” We describe your rights and how to exercise them below:

Duration of Withdrawal Period: For most products and services offered through our Platform, the withdrawal period is 14 days. The 14 days are counted:

For physical goods: from the day after you (or a person you designate, other than the carrier) receive the goods. If your order contained multiple goods delivered separately, the period runs from the day after the last item is received.

For services: from the day after you conclude the contract (for example, the day after we email you to confirm your purchase of the service), unless the service begins later (if so, it might be 14 days from service start).

For digital content not supplied on a tangible medium (downloads/online content): from the day after the contract is concluded (usually when we confirm your purchase or provide access). However, please see “Exceptions” below regarding cases where you start the download/stream immediately.

Exercising Your Right of Withdrawal: To withdraw from a contract within the allowed period, you must inform us of your decision clearly before the 14-day period expires. You may do so by contacting us via [Contact Email] or by sending a clear statement (e.g., a letter sent by post, or an email) declaring your wish to cancel. You may (but are not required to) use the EU model withdrawal form; if you write to us, please include your order information (order number, date, products) and a statement that you withdraw from the contract. We will promptly acknowledge receipt of your withdrawal request. To meet the deadline, it is sufficient for you to send your communication before the 14 days have expired.

Effects of Withdrawal: If you withdraw from a purchase in accordance with the law, we will reimburse all payments we have received from you for that purchase, including (if applicable) standard delivery charges (i.e., the least expensive type of standard delivery offered). If you chose an expensive shipping method (e.g., express delivery), the extra cost beyond standard shipping may not be refunded. We will make the reimbursement within 14 days from the day we are informed of your decision to withdraw. However, we may delay the refund until we have received the returned goods back or you have supplied evidence of having returned the goods, whichever occurs first. The refund will be made using the same means of payment you used for the initial transaction, unless you and we explicitly agree otherwise. In any event, you will not incur fees as a result of the reimbursement (any transaction fees to return money will be borne by us).

Return of Goods: If your contract was a purchase of goods (physical products), you are responsible for returning the goods to us after you notify us of withdrawal, at your expense (unless we agree otherwise). You must send back or hand over the goods to us (or our designated returns address) without undue delay and no later than 14 days from the day on which you communicate your withdrawal to us. You will have met the deadline if you dispatch the goods before the 14-day return period has expired. We strongly recommend using a trackable shipping method for returns and packing the items securely. Unless we have expressly offered to collect the goods from you, you will bear the direct cost of returning the goods.

Condition of Returned Goods: You are allowed to handle the goods to the extent necessary to establish their nature, characteristics, and functioning – similar to what you would do in a physical shop to inspect an item. You may try on clothing or examine a device, but not use it extensively. If the value of the goods is diminished due to handling beyond what is necessary for this inspection, we reserve the right to deduct an amount corresponding to the diminished value from your refund. In practice, this means if an item is returned used, damaged, or missing parts (and the damage or use is not solely due to necessary testing of the product), the refund may be reduced accordingly. We will inform you if such a deduction is made.

Exceptions to the Right of Withdrawal: EU law provides certain exceptions where the 14-day cancellation right does not apply, or can be lost. Important exceptions relevant to our Platform include:

Perishable or Time-Sensitive Goods: Goods that are perishable or have a short shelf-life, or goods that could deteriorate rapidly (for example, certain fresh supplements or probiotic products if we sell any), are not subject to withdrawal once delivered. Similarly, any item which, by its nature, cannot be reshipped after being returned for health protection reasons may be exempt once opened.

Sealed Goods (Health/Hygiene): If we sell sealed goods that are not suitable for return for health protection or hygiene reasons (e.g., certain health devices, wearable equipment, or ingestible supplements), and you unseal (open) them after delivery, no withdrawal right applies after they have been unsealed. (This means you can’t return opened bottles of supplements or used wearables that touch the skin intimately, for example, due to hygiene considerations.)

Custom-Made or Personalized Products: If you purchase a product that is made to your specifications or clearly personalized (for example, a custom nutrition plan, personalized lab analysis, or an item engraved or produced just for you), the withdrawal right does not apply once we begin preparing the personalized aspects.

Digital Content: For digital content not supplied on a tangible medium (like e-books, downloadable software, streaming videos), you lose the right of withdrawal if you have requested or consented to immediate delivery of the content and acknowledged that doing so waives your cancellation right. We will obtain your explicit consent to this during the purchase process (for example, by asking you to tick a box agreeing to immediate access to the digital content). If you do not consent, we will wait 14 days before providing the content, but generally users prefer instant access and thus agree to waive the right. If you do not waive the right and wait the 14 days, you may still cancel during that period if you haven’t accessed the content. (Note: this exception is to prevent abuse—consumers can’t typically download a digital product and then cancel to get it for free).

Services Performed Immediately: If you purchase a service and request us to begin the service before the 14-day cooling-off period ends (for example, scheduling an immediate consultation or starting a personalized coaching program), and if the service is fully performed (completed) within the 14 days, you may lose the right to withdraw once the service is fully provided, provided we obtained your prior consent to this and acknowledgment that you’d lose the right once the service is done. If the service is only partially performed and you cancel, you may need to pay for the portion of the service already provided. We will always seek the appropriate agreement from you in such cases.

Sealed Audio/Video/Software: Although not typical for our site, generally sealed audio or video recordings or sealed software (on physical media) are not returnable if unsealed after delivery.

Other Exceptions: There are other specialized exceptions (for example, newspapers/magazines, certain leisure or travel services for fixed dates, etc.) which likely don’t apply to our offerings. We will inform you before purchase if any product or service you are buying is ineligible for cancellation.

Non-EU Customers: If you are not an EU consumer, our return/cancellation policy may differ according to local laws or our own policy. We strive to offer a fair return policy globally. Typically, we will allow cancellations before dispatch and returns for a period (e.g., 14 days) for unused products, but please refer to any specific return policy details provided at checkout or on our site for your region. If no specific rights are mandated, we may treat your rights similarly to EU consumers as a courtesy, but this is at our discretion.

Process for Returns/Refunds: To streamline returns, please contact our support at [Contact Email] to obtain return instructions (and an RMA number if we use those) before sending items back. We may provide a specific return address. Once we receive your returned item (or proof of shipment, if earlier), and verify its condition, we will process your refund. If you paid by credit card, refund times may depend on your bank (typically 5-10 business days after we issue it). For PayPal or other methods, it might be quicker. We will notify you when the refund is issued. If an exchange or replacement was arranged instead, we will ship the new item as soon as possible.

We are committed to complying with all applicable consumer rights regarding cancellations and returns. These policies are designed to give you confidence in shopping with us, knowing that you have recourse if a product doesn’t meet expectations or if you change your mind within the allowed period. If you have any questions about cancelling an order or returning a product, please reach out to us – we’re here to help.

13. Legal Guarantee and Warranties for Products

When you purchase goods or digital content from Longevity Community®, you are protected by the legal guarantees provided under EU law (if you are an EU consumer) and applicable laws of other jurisdictions. We also clarify any additional warranties or disclaimers here:

Legal Guarantee of Conformity (EU Consumers): We guarantee that any physical goods or digital content you purchase from our Site will conform to the contract of sale – meaning they will be as described, fit for normal use, and of satisfactory quality – for at least the minimum period mandated by law. In the European Union, consumer goods come with a legal guarantee of at least 2 years from the time of delivery, during which you have rights if the product is defective or not as advertised. In some EU countries, this statutory guarantee period may be longer, and some aspects of how it works can vary by national law, but it generally ensures you can get a remedy for faulty goods.

If a product you bought from us is or becomes faulty, not as described, or otherwise non-conforming during this legal guarantee period, please inform us as soon as possible. Depending on the circumstances, you are entitled to a free-of-charge remedy: this could be repair or replacement of the item, or if that’s impossible or disproportionate (or cannot be done within a reasonable time), you may request a price reduction or a refund. We will follow the remedies and timelines as per the consumer protection laws in your country. The legal guarantee covers defects or issues that were present at the time of delivery (even if they become apparent later); issues caused by misuse or normal wear and tear are not covered.

Digital Content and Services: Similar protections apply to digital content or digital services you obtain from us. Under EU law reforms (the Digital Content Directive), digital products must also conform to what was promised. You are entitled to a product that works as expected and described. We will provide necessary updates to digital products as required to keep them in conformity. If the digital content or service is faulty or not as advertised, you have the right to have it brought into conformity, and if that’s not possible, to an appropriate reduction in price or refund. Notably, these rules apply even if you didn’t pay money for the digital content but provided personal data in exchange (for example, if we gave you an e-book “for free” in return for signing up to our mailing list) – the content still must meet expectations or you can cancel and stop providing data. We honor all such rights.

Manufacturer’s Warranty: Some products (for example, electronic gadgets or devices we might sell) may come with an additional manufacturer’s warranty. Such warranties are typically provided by the manufacturer, not by us, and may offer repair or replacement for a certain period beyond or in addition to your legal rights. We will pass along any included manufacturer warranty information, but please understand that this is separate from the legal guarantee and is subject to the terms set by the manufacturer. You can choose to contact the manufacturer or us if an issue arises; invoking a manufacturer’s warranty may not limit your rights to claim under the legal guarantee.

Our Additional Warranty Policy: Unless explicitly stated, we do not offer any commercial guarantees or warranties beyond the standard legal guarantee. Any additional warranty that might be advertised on our site for a specific product (like “satisfaction guarantee” or extended returns) will apply as described for that product, but if none is mentioned, your only warranties are those provided by law. We provide products “as is” subject to those legal standards and do not guarantee they will meet any specific expectations of results (for example, we can’t guarantee that a supplement will achieve your intended health outcome—individual results vary).

Duration and Proof: For warranty service or legal guarantee claims, we may require proof of purchase (e.g., your order number or receipt) and information about the issue. Please keep your order confirmation for the duration of the guarantee period. For physical goods, note that issues that arise within the first 6 months of delivery are presumed to have existed at the time of delivery, unless we can prove otherwise, which means it’s easier to get a remedy in that initial period; after 6 months, in some jurisdictions, you might need to prove the defect was inherent (this is a detail of EU law that can vary by country). Regardless, we aim to assist customers in good faith when problems occur.

Costs: Any repairs, replacements, or refunds provided under the legal guarantee will be at no cost to you (including shipping costs for returning faulty items or sending replacements). We want you to have confidence that if something you buy from Longevity Community® doesn’t meet the standards, we will make it right.

How to Claim: To make a claim under the legal guarantee or warranty, contact us at support@longevitycommunity.org with your order details and a description of the issue. We may provide troubleshooting steps (sometimes issues can be resolved with a software update or proper use) or directly provide instructions for return/repair. We will handle your claim in accordance with applicable laws and keep you informed throughout the process.

This section does not limit or affect any of your mandatory rights as a consumer. In case of any conflict between this Terms document and mandatory consumer laws, the consumer laws will prevail. We are summarizing these rights for transparency, but if your local law provides you additional rights, those are also preserved.

14. Disclaimers of Warranties (Website Content & Services)

While the above section deals with product-specific guarantees, this section addresses the general warranties (or lack thereof) relating to your use of our website and any services we provide through it (excluding the statutory product warranties already discussed):

“As Is” Basis: Longevity Community® (the Platform, its content, and any services provided via the Site) is provided on an “as is” and “as available” basis to the fullest extent permitted by law. This means that while we endeavor to maintain a high quality of content and service, we do not make any specific promises or warranties about the Site’s availability, reliability, or accuracy outside of what the law mandates.

No Implied Warranties: To the maximum extent allowed by applicable law, we disclaim all implied warranties or conditions that are not expressly made in these Terms. This includes disclaimers of any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or those arising by usage of trade or course of dealing. In plain language, we do not guarantee that the Site or content is fit for your particular needs or that it will achieve any particular result. For example, we don’t warrant that using the information from our blog will lead to specific health outcomes for you – everyone is different.

No Warranty of Error-Free Operation: We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free. While we strive for uptime and smooth functioning, we cannot guarantee that the Site will always be available or that it won’t have any bugs. Maintenance, upgrades, or technical issues may occasionally make the Site unavailable. We will try to give advance notice of significant downtime, but we may not always be able to.

Informational Content: Any information (including health or biohacking information) provided on the Site is for general informational purposes only and is not guaranteed to be correct, complete, or up-to-date. We may have articles written by experts, but science and personal health are complex and evolving fields. Thus, we make no warranty that the information on the Site is absolutely accurate or applicable to your situation. Always verify critical information with additional sources or professionals.

Third-Party Content: We might display content provided by third parties (for instance, guest posts, or user-contributed content in the community). We do not guarantee or endorse the accuracy of any statements made by third parties on our Platform. Similarly, any third-party software, services or links are provided without warranties from us – refer to the third-party’s terms for any warranties they provide.

No Continuous Service Obligation: We reserve the right to modify, suspend, or discontinue any part of the Site or services at any time without notice (subject to fulfilling any ongoing obligations for orders already placed or subscriptions already paid). We are not warranting that any specific functionality or content will remain available.

Jurisdictional Note: Some jurisdictions do not allow the exclusion of certain warranties or conditions. If such laws apply to you, some of the above exclusions may not apply to the extent that the law disallows them. In particular, if you are a consumer in the EU, the above disclaimers do not reduce your statutory rights (for example, your legal guarantee on products or your rights under consumer law for services). We are primarily disclaiming any extra-contractual or broad expectations. For consumers, this section is intended to clarify that aside from the clear promises we make (like delivering your product or allowing withdrawal), we haven’t offered additional guarantees – and it should be read in conjunction with the previous section on Legal Guarantee which provides the necessary assurances.

In summary, while we strive to maintain a great community and provide valuable content and products, we cannot promise perfection. You acknowledge that your use of the Site and its services is at your own risk, and the responsibility for any consequences that are not covered by explicit guarantees or by law is yours. If an issue arises that is covered by a specific guarantee or consumer right, we will of course honor that (as detailed in prior sections).

15. Limitation of Liability

This section limits the potential liability of Longevity Community® (and its owners, employees, affiliates, and agents) to you. It is important to read this carefully to understand the extent to which you can recover damages from us if things go wrong. We do not limit liability where it is unlawful to do so (especially for consumers), but where we can limit it, we do so as follows:

Types of Damages Excluded: To the fullest extent permitted by law, Longevity Community® will not be liable for any indirect, incidental, consequential, special, or punitive damages that may arise out of or in connection with your use of (or inability to use) the Platform, or your purchase or use of any products or services from us. This includes, for example, damages for lost profits or revenues, loss of data, loss of goodwill, business interruption, or health issues alleged to result from using information or products from our Site. We specifically are not liable for any harm to you that arises from your voluntary experimentation or application of biohacking techniques discussed on the Platform, except to the extent that applicable law mandates such liability (we provide information and tools, but ultimately you choose what to do with them at your own risk).

Liability Cap: To the extent we are found liable for any claim, and except for the exclusions noted below under “No Limitation for Specific Liabilities,” our total cumulative liability to you for all claims arising from or related to the use of the Platform or purchase of products, in any 12-month period, is limited to the greater of: (a) the total amount you paid us in that 12-month period for all products/services at issue, or (b) EUR [100] (or equivalent in local currency). This means if you have not paid anything (just browsing content), our liability is capped at EUR 100; if you bought products, our liability is capped at what you paid (if over EUR 100). This cap includes all forms of liability (e.g., contract, tort, etc.).

No Limitation for Specific Liabilities: We do not exclude or limit our liability where it would be illegal to do so. Notably:

We do not limit liability for death or personal injury caused by our negligence or willful act. If it were found that something we did (or failed to do) caused you personal harm in a way that our duty under law was breached, this limitation would not apply.

We do not limit or exclude liability for fraud or fraudulent misrepresentation.

We do not limit any liability that cannot be limited under applicable law. For instance, under some national laws, liability for gross negligence or certain statutory liabilities cannot be limited or excluded – such limitations in this agreement would not override those laws.

As a consumer, you have specific legal rights including rights under consumer protection laws; nothing in these Terms is intended to prejudice those rights. For example, our liability under the legal guarantee of conformity is not limited by this section – if a product is defective, we will honor your rights to repair/replace/refund as earlier described.

Third-Party Liability: Longevity Community® is not responsible for the actions or omissions of third parties that are beyond our control. This includes third-party service providers, other users, or external websites linked from our Site. For instance, if a user in the community gives harmful advice that you follow, or if a third-party link you follow causes damage, any claim would need to be against the specific party involved, not Longevity Community®.

Data Loss and Security: We employ security measures to protect data (as described in our privacy section), but we are not liable for unauthorized access, use, or alteration of your transmissions or content, or for any loss or corruption of data, except to the extent due to our failure to take reasonable security measures as required by law. Always keep backups of any important personal data or content you upload, as we are not responsible for your loss of data on our Platform (for example, if you wrote a lengthy post and it got deleted due to a technical glitch, we aren’t liable for the value of that lost content – though we will try to help recover it if possible).

Applicability: This limitation of liability applies to any kind of claim, whether arising in contract, tort (such as negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages. It also applies whether the claim is solely against Longevity Community or jointly against us and others.

Mitigation: You agree to take reasonable measures to prevent or mitigate any damage you might suffer in connection with the Site or products. For example, if you download something from our Site, you should use antivirus software to scan it; if you have a bad reaction to a supplement, you should stop using it rather than continuing and aggravating the damage. This concept (in some legal systems) is called mitigation of damages – essentially, don’t let a problem worsen if you can reasonably avoid it.

By using our Site, you acknowledge these limitations of liability and accept that the allocation of risk in these Terms is a necessary part of the bargain between you and Longevity Community®. Without these limitations, the costs of providing this Platform (or the prices of products) would likely be higher. If you disagree with these limitations, you should discontinue use of our services.

16. Indemnification

You agree to indemnify and hold harmless Longevity Community®, its owners, affiliates, officers, directors, employees, and agents (collectively, “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) that arise out of or relate to: (a) your use of the Platform or any products/services in violation of these Terms; (b) any content you post or submit to the Platform (e.g., your user-generated content in the community) that infringes any third-party rights or violates any laws; (c) any breach of your representations, warranties, or obligations under these Terms; or (d) your violation of any law or regulation in the context of your use of the Platform.

In plain terms, if your actions cause us to be sued or incur damages (for example, you post someone’s copyrighted article without permission and we get a legal claim, or you defame someone on our forum, or you misuse the Site in a way that causes harm), you agree to cover the costs and damages for the Indemnified Parties. We expect users to use the Platform responsibly, and this indemnity helps ensure that if one user’s actions cause trouble, that user bears the financial responsibility, not us (assuming we were not at fault).

Procedure: If any third-party claim is initiated against an Indemnified Party that is subject to indemnification by you, we will try to notify you promptly of the claim (to the extent we’re legally allowed). You may then have the opportunity to step in and defend the claim, provided that you do so diligently and with counsel reasonably acceptable to us. We reserve the right to participate in the defense with counsel of our own choosing (at our expense) and to approve any settlement that imposes any obligation or admission on the Indemnified Parties. You agree not to settle any indemnified claim without our prior written consent (which will not be unreasonably withheld).

This indemnification obligation will survive any termination of your account or of these Terms, meaning that even if you stop using the Site, if a claim later arises from your past actions, your duty to indemnify remains.

17. Changes to Terms

We may modify or update these Terms & Conditions from time to time to reflect changes in our services, legal obligations, or for other operational reasons. Whenever we update the Terms, we will revise the “Effective Date” at the top of the document. In the event of significant changes that affect your rights or obligations, we will take reasonable steps to notify you – for example, by posting a notice on our website, or sending an email notification to subscribed users or account holders.

Your Responsibility to Review: It is your responsibility to review the Terms periodically for any changes. By continuing to use the Platform after updates to the Terms have been posted (and have become effective), you agree to be bound by the revised Terms. If you do not agree with the changes, you should discontinue use of the Site and, if necessary, terminate your account or subscriptions.

For any material changes (especially those that might retrospectively affect how we handle disputes or liabilities), we may seek your explicit consent if required by law. Otherwise, the updated Terms will apply going forward from the effective date.

We also maintain prior versions of our Terms (or a summary of changes) which can be provided upon request so you can see what has changed. If you have questions about any change, feel free to contact us for clarification.

18. Severability & Waiver

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed severed from the Terms to the minimum extent necessary, and the remainder of the Terms shall remain in full force and effect. In other words, if one part of the Terms doesn’t work legally, we cut it out, but everything else stays binding. The invalid provision will be interpreted, replaced, or reformed to the extent possible to fulfill its intended purpose legally, or, if that’s not possible, it will be removed while leaving the rest intact.

Waiver: If we (Longevity Community®) fail to enforce any right or provision of these Terms, that does not mean we waive our right to enforce it later. For example, if you violate one of these Terms and we don’t immediately take action, we still have the right to enforce that term or take action for that violation or a subsequent one. Any waiver of any provision of the Terms will be effective only if in writing and signed by an authorized representative of Longevity Community®. Similarly, if you waive any right or remedy under these Terms, it must be in writing to be effective.

No waiver of any term shall be deemed a further or continuing waiver of that term or any other term.

19. Arbitration & Dispute Resolution

We value our relationship with the Longevity Community and aim to resolve any disagreements in a fair and efficient manner. This section explains how disputes can be resolved, including through arbitration or other means. Please read this section carefully, as it may require arbitration of disputes and affect your rights about how to resolve disputes.

Initial Resolution Efforts: You agree to first attempt to resolve any dispute, claim, or controversy you have with us informally by contacting us at [Contact Email] and providing a brief written description of your issue and your contact information. We will undertake good faith efforts to resolve the matter by responding to you and negotiating in that informal setting. Often, customer concerns can be resolved quickly and to everyone’s satisfaction this way.

Optional Arbitration Clause: For users and customers not domiciled in the European Union or United Kingdom, or for disputes that are not subject to EU consumer protection jurisdiction, any dispute arising out of or relating to these Terms or your use of the Platform, that cannot be resolved informally, shall be resolved by binding arbitration on an individual basis. The arbitration will be conducted in [Ljubljana, Slovenia], or another mutually agreed location, under the rules of [Arbitration Institution or Rules, e.g., the Ljubljana Arbitration Centre or ICC], by a single arbitrator. The language of arbitration shall be [English/Slovene]. Each party shall bear its own costs, and the arbitrator may award reasonable attorneys’ fees to the prevailing party when appropriate. The arbitrator’s award shall be final and may be entered as a judgment in any competent court. No class action or consolidation in arbitration – you may only bring claims on your own behalf, not on behalf of others or a class of users.

EU/UK Consumers: If you are an EU or UK consumer, the above arbitration clause does not apply to you to the extent it would deprive you of your rights to seek relief in the courts of your home country or to submit a complaint to competent statutory dispute resolution bodies. You will retain the right to choose to resolve any dispute in your national courts or other available mechanisms. Any mandatory provisions of law regarding dispute resolution that apply to you as a consumer (such as the right to bring proceedings in your local courts or to participate in collective actions, if provided by law) are not waived or replaced by this section. That said, arbitration is still an option you may choose if both parties agree to it at the time a dispute arises. We will not force EU consumers into arbitration without their consent after a dispute has arisen.

Online Dispute Resolution (ODR): Pursuant to EU regulations, we provide a link to the European Commission’s Online Dispute Resolution platform: ****. You may visit the ODR platform at https://ec.europa.eu/consumers/odr. This platform is a web-based tool designed to assist consumers in resolving disputes out of court. You can use it to find a neutral dispute resolution body. Our contact email for ODR purposes is [Contact Email]. Note: While the ODR platform is available for use, we encourage you to contact us directly first to resolve any issues. Also be aware that as of July 2025, the European Commission has indicated the ODR platform may be discontinued, but at present we comply with the obligation to inform you of it.

Governing Law in Arbitration: The arbitrator (or mediator, if used) shall apply the law indicated in the Governing Law section of these Terms (see below) to the merits of any dispute. The arbitrator can award any relief that a court of competent jurisdiction could award, consistent with the limitations and exclusions of liability and damages provided in these Terms.

Time Limits: To the extent permitted by law, any dispute or claim arising out of these Terms must be filed within one (1) year after such claim arose; otherwise, the claim is permanently barred. (This one-year limitation does not apply to consumers in the EU to the extent inconsistent with applicable law; it mainly applies to contractual claims by non-consumers.)

Exceptions: Notwithstanding the agreement to arbitrate, either party may choose to bring an individual action in a small claims court for disputes or claims within the scope of that court’s jurisdiction (if applicable), or seek injunctive relief in a court of law for intellectual property infringement or misuse of the Site (for example, unauthorized use of our trademarks or access to our systems). Those specific issues can be handled in court without triggering arbitration.

Right to Opt-Out: If you are a new user of the Platform, you may opt out of the arbitration agreement in this section by sending a written notice of your decision to opt out to [Contact Email] or to our physical address listed above, within 30 days of first accepting these Terms. Your notice must clearly state that you do not agree to the arbitration clause and include your name and account information. If you opt out, or for any disputes where arbitration is not applicable, such disputes shall be resolved as set forth in the Governing Law section below (usually in the courts).

The intention of this section is to offer a potentially quicker and less costly means of resolving disputes (arbitration) while not infringing on rights that consumers are guaranteed by law. We have attempted to balance those considerations. If you have any questions about how this dispute resolution section applies to you, please contact us for clarification.

20. Governing Law and Jurisdiction

These Terms & Conditions and any separate agreements whereby we provide you services or sell you products shall be governed by and construed in accordance with the laws of the Republic of Slovenia, as well as applicable European Union law (such as EU consumer protection regulations and GDPR for data protection matters). This choice of law governs the interpretation of the Terms and any dispute that might arise between you and Longevity Community® regarding your use of the Platform, except that if you are a consumer residing in a member state of the EU, you will also enjoy the protection of any mandatory provisions of the law of your country of residence. In other words, as an EU consumer, no matter that we choose Slovenian law, you cannot be deprived of the consumer rights provided to you by the laws of your own country. For instance, if your country’s law offers a longer withdrawal period or additional protections, those can still apply to you.

Jurisdiction: Subject to the Arbitration & Dispute Resolution section above (which may channel certain disputes to arbitration or allow you to use your local courts), any disputes arising out of or relating to these Terms that proceed in court shall be subject to the non-exclusive jurisdiction of the courts of Slovenia. “Non-exclusive jurisdiction” means that we agree that the courts of Slovenia are one appropriate venue for legal disputes, but we do not prevent you, if you are an EU consumer, from bringing a claim in the courts of your home country under applicable law. If you are not an EU consumer, then you and we agree to submit to the exclusive jurisdiction of the Slovenian courts (for example, if you are a business user or a consumer outside the EU, Slovenia is the agreed forum).

International Use: We make no representation that the content of the Site is appropriate or available for use in locations outside of Europe. If you access the Platform from outside the EU, you do so on your own initiative and are responsible for compliance with any local laws. The governing law and jurisdiction specified, however, will still apply to the extent enforceable. Also, the United Nations Convention on Contracts for the International Sale of Goods (1980) is excluded and will not apply to any sale of goods hereunder, as we prefer the usage of national law over international treaty for consistency.

By using the Platform, you implicitly agree to this choice of law and jurisdiction framework. If you have any concern about what this means for you legally, you may seek independent legal advice or choose not to use the Site.

Conclusion: Thank you for reading these Terms & Conditions. They are designed to ensure that Longevity Community® remains a trustworthy, lawful, and enjoyable platform for all users. By abiding by these Terms, you help create a safe and collaborative environment. If you have any questions or need further clarification on any section of these Terms, please contact us at [Contact Email] before using the Site or making a purchase. We appreciate your participation in the community and your respect for these guidelines.

By continuing to use Longevity Community®, you confirm that you understand and agree to these Terms & Conditions and our Privacy Policy. Happy biohacking and stay safe!